Get in Touch With Us

This page explains how to contact Non Gamstop Casinos, what we can help with and what we cannot. We are an independent review and guide site, not a casino, so we cannot access or change anyone's casino account.

Disclosure: some pages on turro.co.uk feature casinos from which we may earn a commission if you sign up through our links. Commission does not decide rankings or what we write about a brand, and it does not change how we handle your message.

Who you are contacting, and who you are not

We research and write about casinos not covered by GAMSTOP, including their bonuses, payments, games and terms. We do not run any of the casinos we cover. That distinction matters when you decide where to send a query.

• Contact us about the content of this site: accuracy, wording, gaps, feedback and editorial or partnership enquiries.
• Contact the casino about your balance, bonus, deposit, withdrawal, verification or account closure. We have no access to any operator's records and cannot see your account.

What we can help with

• Corrections. If a bonus figure, payment detail or condition on our pages looks out of date, tell us which page and what you saw. Bonus terms change often, so please include the date you checked and, if you can, where you saw the new terms.
• Questions about our reviews. If you want to know how we reached a view on a casino or an offer, ask. Our ratings are editorial opinions based on research and review of published information, not customer-review scores.
• Topic suggestions. If a point is missing, such as wagering requirements, withdrawal limits or verification, we would like to know.
• Partnership and editorial enquiries. Introduce yourself and say what you have in mind. Paid relationships do not buy ranking position.

What we cannot do

• We cannot recover funds, reverse a decision or chase a withdrawal for you.
• We cannot act as an arbiter in a dispute. We can explain in general terms how casino complaints procedures usually work, but we cannot judge individual cases.
• We cannot confirm what a casino will do in your circumstances. Terms differ by operator and can change.
• We cannot guarantee winnings or withdrawals, or describe any casino as completely safe.

How to write to us

A clear message gets a faster answer. Whichever contact route is shown on the site, include:

1. The page you are asking about, by title or address.
2. What you read or saw, and the date you saw it.
3. What you think is wrong or missing, and any source you can point to.
4. Whether you want a reply, and the best way to reach you.

Please do not send passwords, full card numbers, identity documents or other sensitive details. We will never need them.

What happens next

A member of the editorial team reads each message. Where a correction is justified, we check it against the casino's published terms or a regulator's information and update the page. We do not publish a guaranteed response time, because volumes vary, but we aim to reply to every genuine query.

Problems with a casino: where to go first

If your issue is with a casino, follow this order:

1. Contact the casino's customer support and keep a record of the date, time and reply.
2. Make a formal complaint through its complaints procedure, if it has one. Check its terms for the stated process and any deadlines.
3. If it is unresolved, check which licence the casino holds and whether that licensing body or an alternative dispute service takes complaints. Many casinos covered here hold overseas licences, so UK Gambling Commission routes may not apply to them. A casino accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them.

Keep screenshots of the terms in force when you claimed a bonus. Our guide to best non GamStop casinos explains what to check before you sign up, including bonus conditions, withdrawal limits and identity verification.

Support if gambling is causing you harm

If gambling is affecting your finances, relationships or wellbeing, you can get free, confidential help at any time. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also set deposit and loss limits, use self-exclusion, or install gambling blocking software on your devices. Check the helpline details with GamCare directly, as services can change.

If you have registered with GAMSTOP, that is a decision to protect yourself. Gambling should never be treated as income or as a way to solve money problems. If you are tempted to bypass a self-exclusion, please speak to GamCare first. You must be 18 or over to gamble.

Contact FAQs

Can you help me get a withdrawal from a casino?

No. We are not connected to the operators' accounts. Contact the casino's support and complaints team first, and have your account and verification details to hand.

Do you reply to every message?

We aim to, but we cannot promise a set timeframe or a particular outcome. Messages with specific page details and dates are easiest to act on.

Can I ask you to change a ranking?

You can tell us why you think a rating is wrong. Rankings are editorial and are not changed by commission, payment or request, but we will review evidence that a casino's published terms have changed.